Wcapi LLP - Incident Report – Service Outage – Incident details

Experiencing partial outage

Show current status

Incident Report – Service Outage

ResolvedMajor outage1 minute

Affected

Website

Major outage from 10:18 AM to 10:18 AM

App

Major outage from 10:18 AM to 10:18 AM

WhatsApp Cloud API

Major outage from 10:18 AM to 10:18 AM

WhatsApp business API number

Major outage from 10:18 AM to 10:18 AM

Partner API

Partner Webhooks

Major outage from 10:18 AM to 10:18 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    This outage was caused by an unexpected auto-update from our server provider, Amazon Web Services (AWS), which affected server configurations globally. This was not an isolated incident—many AWS customers worldwide experienced similar disruptions. Our team responded immediately to resolve the issue and restore full service. We are taking additional steps to minimize the impact of such external provider issues in the future.