automatic reply does not come when a user send a new message from new number connected meta WhatsApp cloud API number from new number not Auto reply

Resolved

Degraded performance

Started almost 2 years agoLasted 1 day

Affected

WhatsApp Cloud API

WhatsApp business API number

Updates

Resolved
February 01, 2024 at 10:28 AM
Resolved
February 01, 2024 at 10:28 AM
This issue has now been resolved as it was caused by Meta when many people were sending messages.
Monitoring
February 01, 2024 at 2:25 AM
Monitoring
February 01, 2024 at 2:25 AM
We have monitored and reported this and will resolve it as soon as possible
Identified
February 01, 2024 at 2:24 AM
Identified
February 01, 2024 at 2:24 AM
meta API problem it is solving
Investigating
January 31, 2024 at 10:07 AM
Investigating
January 31, 2024 at 10:07 AM
We are currently investigating this incident.

Wcapi LLP - automatic reply does not come when a user send a new message from new number connected meta WhatsApp cloud API number from new number not Auto reply – Incident details